At Lucky 501, your privacy matters. This Privacy Policy explains exactly what information we collect when you use the platform, how we use it, who we share it with, and what controls you have over your own data. We have kept it straightforward so you actually understand it.
Six core principles that guide how Lucky 501 handles your personal information. These are not just policy points — they reflect how the platform is actually built and operated.
Lucky 501 only collects personal information that is genuinely necessary to operate your account, process PKR transactions and comply with our obligations. We do not gather data for the sake of it. If we do not need it, we do not ask for it.
All personal data stored by Lucky 501 is protected using industry-standard encryption. Data transmitted between your device and the Lucky 501 platform — including account details, deposit and withdrawal requests — is encrypted in transit using TLS protocols.
Lucky 501 does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. Your data is used to operate your account and improve your experience on the platform — nothing else.
Lucky 501 does not store your full JazzCash, Easypaisa or card credentials on our servers beyond what is strictly required to process a transaction. Payment processing is handled through secure third-party payment infrastructure with its own compliance standards.
You have the right to access the personal data Lucky 501 holds about you, request corrections, ask for deletion where applicable, and withdraw consent for certain types of data processing. Contact our support team to exercise any of these rights.
Cookies at Lucky 501 are used only for session management, security and basic analytics to help us understand how the platform is being used so we can improve it. We do not use tracking cookies for advertising profiling or third-party remarketing.
Note: This Privacy Policy applies to all users of the Lucky 501 platform at lucky501.app. By creating an account and using the platform, you confirm that you have read and understood this policy. Please read it alongside our Terms and Conditions.
Lucky 501 ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every player who registers and uses the platform. This Privacy Policy sets out what information we collect, why we collect it, how it is used and stored, and what your rights are in relation to your personal data.
Lucky 501 is designed for players in Pakistan and all data processing activities described in this policy are carried out in the context of providing a cricket betting, live casino, sports betting and slots entertainment service to adults in Pakistan. All PKR transactions, account management and customer support communications fall within the scope of this policy.
If you have any questions about this policy or how your data is handled, you can contact the Lucky 501 support team at any time. Contact details are provided at the end of this document. We are committed to being transparent about our data practices and will respond to any reasonable request for information or clarification.
Lucky 501 collects different types of information depending on how you interact with the platform. Below is a clear breakdown of what we collect and why.
| Data Type | What It Includes | Why We Collect It |
|---|---|---|
| Registration Data | Full name, date of birth, email address, mobile number | To create and manage your Lucky 501 account; to verify your age and identity |
| Identity Verification | CNIC copy, passport scan, proof of address documents | To confirm identity and age as part of our account verification process |
| Transaction Data | Deposit amounts, withdrawal requests, payment method references, transaction timestamps | To process PKR deposits and withdrawals; to maintain accurate account records |
| Betting & Gaming Activity | Bet history, game history, wager amounts, win/loss records | To settle bets, display account history, and support responsible gaming tools |
| Device & Technical Data | IP address, device type, browser type, operating system, session timestamps | To secure the platform, detect suspicious activity, and optimise mobile performance |
| Communications Data | Support chat logs, email correspondence, feedback submitted | To handle support queries and improve customer service |
| Cookie & Analytics Data | Session identifiers, pages visited, time on platform, feature usage | To maintain session security and understand platform usage patterns |
We do not collect sensitive personal data such as biometric information, political opinions or religious beliefs. We do not collect data from social media profiles unless you explicitly link a social login to your Lucky 501 account.
The information Lucky 501 collects is used for specific, legitimate purposes relating to the operation of your account and the delivery of our entertainment services. We do not use your data for purposes beyond those described below without your knowledge.
Lucky 501 does not use your personal data for automated decision-making that produces significant legal or similarly serious effects on you without human review. If your account is flagged for review, a member of our team will assess the situation before any action is taken.
All deposits and withdrawals at Lucky 501 are processed in PKR. The platform supports JazzCash, Easypaisa, Raast instant bank transfer, standard bank transfers, debit and credit cards, and other supported mobile wallets.
Lucky 501 does not store your full payment credentials — including JazzCash PINs, Easypaisa account passwords, or full card numbers — on our own servers. Payment transactions are processed through secure third-party payment infrastructure. Lucky 501 retains only the reference information necessary to match a transaction to your account, such as the last few digits of an account number, a transaction reference ID and the amount processed.
For security reasons, withdrawals are generally processed only to the payment method used for your most recent deposit. This is a fraud prevention measure to protect your funds and ensure money returns to the rightful account holder.
Lucky 501 does not sell, rent, or trade your personal information to any third party. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.
To process your PKR deposits and withdrawals, transaction data is shared with the relevant payment processor — such as the JazzCash or Easypaisa infrastructure — as required to complete the transaction. These providers operate under their own privacy and security obligations.
Where identity verification is required — for example to confirm your age or match your CNIC to your registration details — your submitted documents may be processed through a third-party verification service. These services are bound by strict data handling agreements and may only use your data for the specific verification purpose.
Lucky 501 uses third-party hosting, content delivery and analytics infrastructure to operate the platform. These providers may process technical and anonymised usage data as part of delivering their services. They are not permitted to use this data for any purpose other than providing the contracted service to Lucky 501.
In rare circumstances, Lucky 501 may be required to disclose personal data in response to a lawful request from a competent authority, or where disclosure is necessary to protect the safety of individuals or prevent serious harm. We will only do this to the minimum extent required and will notify you where we are legally permitted to do so.
Under no circumstances does Lucky 501 share your data with advertising networks, data brokers, social media platforms or any other commercial third party for marketing or profiling purposes.
Lucky 501 uses cookies and similar technologies on the platform. A cookie is a small text file placed on your device when you visit a website. Cookies help the platform function correctly, keep your session secure, and give us basic insight into how the platform is being used.
Lucky 501 does not use advertising cookies, remarketing pixels or any third-party tracking technology that would allow external parties to build a profile of your behaviour across other websites.
Most browsers allow you to control cookie settings. You can block or delete cookies through your browser settings. Note that blocking essential cookies will affect the functionality of your Lucky 501 account, including your ability to stay logged in.
Lucky 501 retains your personal data for as long as your account is active and for a reasonable period after account closure to meet our record-keeping obligations, resolve any outstanding disputes, and comply with applicable requirements.
In practice, this means:
When data is no longer required and the retention period has passed, it is securely deleted or anonymised so that it can no longer be associated with you as an individual. If you request deletion of your account and data, we will process this request in accordance with our obligations and confirm the outcome to you.
Lucky 501 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure.
While Lucky 501 takes all reasonable precautions, no online platform can guarantee absolute security. You play an important role in keeping your account secure — use a strong, unique password, do not share your login details with anyone, and contact support immediately if you suspect unauthorised access to your account.
As a Lucky 501 player, you have meaningful rights over your personal data. These rights can be exercised by contacting our support team. We will acknowledge your request promptly and respond within a reasonable timeframe.
Request a copy of the personal data Lucky 501 holds about you, including your account details, betting history and transaction records.
Ask us to correct any personal data that is inaccurate or out of date — for example, if your registered email address or contact number has changed.
Request deletion of your personal data where it is no longer needed for the original purpose, subject to any retention obligations Lucky 501 must observe.
Object to certain types of data processing, including receiving promotional communications. You can update your communication preferences at any time from your account settings.
Request your personal data in a structured, commonly used format so that you can take it with you if you choose to close your account.
Ask us to restrict the processing of your data in certain circumstances — for example, while a correction request is being reviewed.
To exercise any of these rights, contact the Lucky 501 support team with your account email address and a clear description of your request. We may need to verify your identity before processing certain requests to protect account security.
Lucky 501 is strictly an adults-only platform. You must be 18 years of age or older to register an account. The platform does not knowingly collect personal data from individuals under the age of 18.
If Lucky 501 becomes aware that an account has been registered by someone under the age of 18, that account will be immediately closed and any associated data will be deleted in accordance with our data retention policy. Any funds deposited by an underage player will be reviewed before any return is considered.
If you believe a minor has registered an account using your details or payment method, please contact our support team immediately so we can investigate and take appropriate action.
The Lucky 501 platform may include references to or integration with third-party services such as payment processors, game providers and analytics tools. These third parties operate under their own privacy policies, which are separate from this document.
Lucky 501 selects third-party partners carefully and requires them to maintain appropriate data security standards as a condition of working with us. However, Lucky 501 is not responsible for the privacy practices of third-party services that operate independently of the platform.
The Lucky 501 platform does not contain links to external websites for entertainment, social media, advertising or any other purpose. Any third-party integrations present within the platform are functional integrations — such as payment gateways — not navigational links to outside content.
Lucky 501 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or to provide greater clarity on existing practices. The date at the top of this page will always reflect when the policy was last revised.
Where changes are material — meaning they significantly affect how your data is used or your rights in relation to it — we will notify registered players via email or an in-platform notification before the changes take effect. Minor clarifications or wording improvements may be made without specific notice.
Continuing to use Lucky 501 after an updated Privacy Policy has been published constitutes your acknowledgment of the revised policy. If you disagree with any changes, you may contact support to discuss your options including account closure and data deletion.
If you have any questions, concerns or requests relating to this Privacy Policy or how Lucky 501 handles your personal data, please get in touch with our support team. We are available to help with all privacy-related queries and will respond as promptly as possible.
You can reach the Lucky 501 privacy and support team at:
For data access requests, deletion requests or to report a privacy concern, please include your registered account email address and a clear description of your request. You can also review your account data and communication preferences directly from within your account settings once logged in.
Your data stays private. Your account stays secure. Join Lucky 501 today and enjoy cricket betting, PSL markets, live casino and slots — all in PKR with JazzCash and Easypaisa support.
18+ only. Please read the full Privacy Policy and Terms and Conditions before registering.